Product maintenance can maximize the life of your furniture. But contact us if you need help.

3 Easy Ways to make a claim

Be sure to include your invoice and ACK# (serial number) to expedite your claim process. If you’ve purchased the Extended Concierge Service Plan, contact us within 14 days of noticing any accidental stains or applicable covered issue.


A service concierge will be happy to respond within 24-48 hours. Attach a photo if available to assist us.

 [email protected]

Call Us

Speak to service concierge from Monday to Friday  from 9am to 7pm EST.

1-800-661-7313 ext. 271



Share details of your concern on our Service Center page. You will be contacted by the next regular business day.

Submitting a claim

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Check out our most frequently asked questions by customers. Just click the link below to go to the page.

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