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Concierge Service Package

You found something you love. Have our exclusive concierge service help you take care of it.
SUBMIT A CLAIM

We care for what you love...

Get the peace of mind that a personal concierge (provided by Excelsior) can help guide you through your warranty service when you need it

5+ YEARS OF COVERAGE

For the first 5 years we will clean, repair or replace any covered accidental stains. Get an additional 5 years of spot cleaning coverage.

MORE LABOUR COVERAGE

Double your Labour Services coverage  from 1 year to 2 years total. PLUS, get in-home repair services.
LEARN MORE

NO RISK

Don't use it, don't lose it! Get  an in-store credit if you don't use the service
LEARN MORE

1st RESPONSE CLEANER KIT

Get a cleaning kit specifically adapted to the finish of your furniture. 

EXCLUSIVE SERVICE BONUSES

Get 1 extra year of exclusive in-home labour for a total of 2 years for mechanisms, frame and springs!

LEATHER, BYCAST & VINYL...

service for accidental cuts, incisions, perforations and cigarette burns.

WOOD & DINING FURNITURE 5 YEAR PLAN...

1 time reupholstering of all chairs if a stain can't be removed.
Coverage against white heat rings & white liquid rings
Accidental Glass & Mirror Breakage
Loss of Silvering on Mirrors
Lifting of Veneer
Structural Frame & Joint Defects
Defective Hinges & Hardware
Mechanism Failure (Non electrical)
Upholstry coverage on dining room chairs
5 Years of Stain Coverage on Area Rugs

"Don't use it, Don't lose it" Program

*This program is provided by the retailer. See details in store.
WHAT IS IT?
It's simple! The objective is to provide peace of mind and eliminate any risk to you! If you don't use the service plan within the initial term, you'll get your money back as an in-store credit equal to your original service plan value!
HOW DOES IT WORK?
This certificate is valid at the expiration of the first term of your plan (5 years), upon verification that service was not required during that period of time, and it is valid for one year. 

Your credit is limited to the original value of the Excelsior Service Plan investment (taxes excluded). It is non-transferable, has no monetary value and cannot be exchanged for cash or used in conjunction with any other offers. You're credit is only valid as an in-store credit on a purchase worth a minimum of $500. 


3 Easy Ways to Contact Your Concierge

EMAIL

Share your concern with us and we will respond within 48 hours

TELEPHONE

Reach a concierge directly from Monday to Friday by telephone

SERVICE CENTER

For stain claims only, submit your claim and register your information.
CONTACT NOW

The Not So Fine Print

Starts from the date of delivery of your new furniture in your home
To be eligible your service claims must be reported within 14 days of the stain causing incident
Stains that are caused by misuse, abuse or that are intentional in nature are excluded and not eligible for service
Maximum liability of service plan is the original purchase price less applicable taxes of the stained item only, as it appears on the invoice. 
Service is provided for the stained item only, and does not cover cleaning or repoair or replacement of any "pairs" or "sets" of furniture purchased at the same time as the stained item.
Stains caused by corrosives and general soiling, including stains caused by the accumulation of body and hair oils, are excluded and not eligible for service.
Plan does not provide coverage for damage, defects, or inherent features of any kind; other than those special additional component coverages specified. Damage (other than stains) caused by animals on leather / leather-like upholstery are excluded and not eligible for service. 

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We strive to inspire — to help you discover quality products that work with every aspect of your life. Whether you choose a stationary sofa, sectional, or recliner from our full motion collection, you can be assured that each piece reflects your creative vision … as well as your need for value and comfort.
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